Política de reembolsos

Nuestro compromiso con la satisfacción del cliente

Creamos Harmoniva porque creemos de verdad en lo que hace por los músicos. Si te suscribes y ves que no encaja contigo, no queremos quedarnos con tu dinero. Nuestra política de reembolsos está pensada para ser justa, clara y fácil de usar.

Respaldamos la calidad de nuestro producto. Si algo no funciona como esperabas, o sientes que el Servicio no ha cumplido lo prometido, ponte en contacto con nosotros antes de solicitar un reembolso: nuestro equipo de soporte suele resolver los problemas rápidamente y nos encantaría poder ayudarte.

Try Before You Pay

Every account starts on the free plan, which never expires and never asks for a card. On top of that, each user may claim one free 15-day Premium trial — full access, no payment method required, and it simply ends on its own.

Because the trial gives you the complete Premium experience before any money changes hands, most refund requests can be avoided entirely. A trial period is free, so there is nothing to refund for it.

Garantía de devolución de 14 días

Los nuevos suscriptores Premium tienen derecho a un reembolso completo dentro de los 14 días naturales siguientes a su primer pago. Esto se aplica a:

• Suscripciones Premium mensuales (dentro de los 14 días del primer pago)
• Suscripciones Premium anuales (dentro de los 14 días del pago anual)
• Cualquier suscripción nueva, tanto si se mejora desde una cuenta gratuita como si empieza desde cero
• Any charge that was made in error — a duplicate payment, a plan you did not select, or a charge after you had already cancelled. These are always refunded in full, whenever you notice them.

El plazo de 14 días comienza en la fecha en que se procesa tu pago, no en la fecha en que inicias sesión por primera vez. Si tu pago se procesa el 1 de junio, tu plazo de reembolso finaliza al terminar el día 15 de junio.

La garantía de devolución se aplica a tu primer pago de cada nivel de plan. Las renovaciones posteriores no están cubiertas por la garantía de devolución, pero puedes cancelar las renovaciones futuras en cualquier momento.

Your Statutory Rights

Nothing in this policy limits rights you have under the consumer law that applies where you live. Where those rights are stronger than the guarantee above, the law wins.

• European Union & United Kingdom: consumers have a 14-day right of withdrawal on distance contracts. By starting to use Premium immediately after purchase you ask us to begin the service during that period; you may still withdraw within 14 days, and where we have already provided the service we may deduct a proportionate amount for what you used. In practice, we refund in full and do not make that deduction.
• Türkiye: under the Law on the Protection of Consumers (No. 6502) and the Distance Contracts Regulation, you have a 14-day right of withdrawal. Digital content supplied instantly with your consent is normally excluded from that right — we waive the exclusion and honour the withdrawal anyway, on the terms above.
• United States: refund rights vary by state, and some states give purchasers additional cancellation rights. This policy applies nationwide as a minimum; any greater right you have under your state law is unaffected.
• Everywhere else: if your local consumer law gives you a longer window or a broader right than this policy, tell us and we will apply it.

To exercise a statutory withdrawal right, a plain email saying you withdraw from the contract is enough — no particular form or wording is required.

Cómo solicitar un reembolso

Solicitar un reembolso es sencillo y lleva menos de 2 minutos:

No necesitas cancelar tu suscripción antes de solicitar un reembolso: nos encargamos de la cancelación como parte del proceso. No obstante, si solicitas un reembolso y luego sigues usando el Servicio, es posible que no podamos emitir un segundo reembolso.

Situaciones no reembolsables

No hay reembolsos disponibles en las siguientes situaciones:

• Después de 14 días: las solicitudes de reembolso recibidas más de 14 días después de la fecha de pago no son elegibles, salvo en casos de fallo técnico documentado por nuestra parte.
• Renovaciones de la suscripción: los cargos por renovación automática no son reembolsables, a menos que nos contactes dentro de los 7 días siguientes a la renovación y no hayas usado el Servicio durante ese periodo renovado.
• Meses parciales: no emitimos reembolsos prorrateados por periodos de suscripción parciales. Si cancelas a mitad de ciclo, conservas el acceso hasta el final del periodo pagado.
• Cuentas canceladas por incumplir las normas: no hay reembolso disponible si tu cuenta se ha cancelado por incumplir nuestras Condiciones del servicio.
• Tras un uso intensivo: a nuestra entera discreción, podemos rechazar un reembolso si un usuario ha hecho un uso intensivo de las funciones Premium (por ejemplo, completar cientos de ejercicios generados por IA) antes de solicitarlo. Evaluaremos estos casos con justicia.

Si crees que tienes una reclamación de reembolso válida fuera de la política anterior (por ejemplo, un error de facturación, un cargo duplicado o un problema técnico que impide el uso), contáctanos: revisaremos tu caso de forma individual.

Purchases Made Through the App Store or Google Play

If you subscribe inside a Harmoniva mobile app using an in-app purchase, Apple or Google is the merchant of record for that transaction — we never receive your payment details and we are not able to refund it ourselves.

• Apple App Store: request a refund at reportaproblem.apple.com or through Settings on your device. Apple decides these requests under its own policy.
• Google Play: request a refund from your Google Play order history, or through Google Play support. Google decides these requests under its own policy.
• Managing the subscription: an in-app subscription must also be cancelled in the store account that bought it — cancelling inside Harmoniva does not stop store billing.

If the store declines your request and you believe the 14-day guarantee above should apply, contact us with your order number. We cannot reverse a store charge, but we can extend equivalent Premium access or credit at our expense so you are not left out of pocket.

Subscriptions purchased on our website are billed by us and are handled entirely under this policy.

Proceso y plazo de reembolso

Una vez aprobado tu reembolso:

• Cancelaremos tu suscripción y cambiaremos de inmediato tu cuenta al plan gratuito.
• El reembolso se emitirá a tu método de pago original a través de Stripe.
• Recibirás un correo de confirmación del reembolso.

Si no ves tu reembolso después de 14 días laborables, consulta primero con tu banco. Si el problema persiste, contáctanos e investigaremos con Stripe.

Chargebacks & Payment Disputes

If you do not recognise a charge, please email us before opening a dispute with your bank. Almost every case we see is an annual renewal or a family member's purchase, and we can usually refund it the same day — far faster than a chargeback, which typically takes 6–12 weeks to resolve.

When a chargeback is opened we respond with our transaction records. While a dispute is open we may suspend Premium access on the account until it is resolved, and an account with a chargeback may need to settle the balance before subscribing again. We do not charge dispute fees back to users.

Lessons, Teachers, and School Licences

Harmoniva connects students with independent teachers and music schools, but we are not a party to any lesson agreement between them. Fees for private lessons, appointments, or tuition arranged through a teacher or school are paid directly to that teacher or school under their own terms — we do not collect them, and this policy does not cover them. Ask your teacher or school about their cancellation and refund terms.

This policy does cover the Harmoniva subscriptions themselves, including the teacher and school plans purchased from us. Where a school or institution buys seats for its members under a separate written agreement, the refund terms of that agreement apply and prevail over this page.

Promotional credits, gifted or complimentary Premium periods, coupons, and discounts have no cash value and are not refundable or exchangeable for money.

Currency, Taxes, and Fees

Prices are charged in US dollars unless stated otherwise at checkout. Refunds are issued in the original currency and for the original amount charged, including any tax we collected.

If your card is in another currency, the amount that lands back in your account may differ slightly from what left it, because your bank applies its own exchange rate on each conversion. Foreign-transaction fees charged by your bank are set by your bank and cannot be refunded by us.

Changes to This Policy

We may update this Refund Policy as the Service changes. The version in force when you made a payment is the version that governs that payment, so a later change can never reduce a refund right you already had. Material changes are announced by email or in-app notice before they take effect, and the "last updated" date at the top of this page always reflects the current version.

Contáctanos

¿Tienes alguna pregunta sobre un reembolso? Estamos aquí para ayudarte.

Harmoniva is operated by Softchain Solutions, 8 The Green STE B, Dover, DE 19901, United States.

Esta Política de reembolsos está sujeta a nuestras Condiciones del servicio. Para los detalles de facturación de la suscripción, consulta nuestras Condiciones de suscripción.