Refund Policy

Our Commitment to Customer Satisfaction

We built Harmoniva because we genuinely believe in what it does for musicians. If you subscribe and find that it's not the right fit for you, we don't want to keep your money. Our refund policy is designed to be fair, clear, and easy to use.

We stand behind the quality of our product. If something isn't working as expected, or if you feel the Service didn't deliver what was promised, please reach out before requesting a refund — our support team can often resolve issues quickly and we'd love the chance to help.

14-Day Money-Back Guarantee

New Premium subscribers are eligible for a full refund within 14 calendar days of their first payment. This applies to:

• Monthly Premium subscriptions (within 14 days of the first payment)
• Annual Premium subscriptions (within 14 days of the annual payment)
• Any new subscription, whether upgraded from a free account or starting fresh

The 14-day window begins on the date your payment is processed, not the date you first log in. If your payment processes on June 1, your refund window closes at end of day on June 15.

The money-back guarantee applies to your first payment for each plan tier. Subsequent renewals are not covered by the money-back guarantee, but you may cancel future renewals at any time.

How to Request a Refund

Requesting a refund is simple and takes less than 2 minutes:

You do not need to cancel your subscription before requesting a refund — we'll handle the cancellation as part of the refund process. However, if you request a refund and then continue using the Service, we may not be able to issue a second refund.

Non-Refundable Situations

Refunds are not available in the following situations:

• After 14 days: Refund requests received more than 14 days after the payment date are not eligible, except in cases of documented technical failure on our part.
• Subscription renewals: Auto-renewal charges are not refundable unless you contact us within 7 days of the renewal and did not use the Service during that renewed period.
• Partial months: We do not issue prorated refunds for partial subscription periods. If you cancel mid-cycle, you retain access until the end of the paid period.
• Accounts terminated for policy violations: No refund is available if your account was terminated due to violations of our Terms of Service.
• After extensive use: In our sole discretion, we may decline a refund if a user has made extensive use of premium features (e.g., completing hundreds of AI-generated exercises) before requesting a refund. We will assess these cases fairly.

If you believe you have a valid refund claim outside of the above policy (e.g., a billing error, duplicate charge, or technical issue preventing use), please contact us — we will review your case individually.

Refund Process & Timeline

Once your refund is approved:

• We will cancel your subscription and immediately downgrade your account to the free plan.
• The refund will be issued to your original payment method via Stripe.
• You will receive an email confirmation of the refund.

If you do not see your refund after 14 business days, please check with your bank first. If the issue persists, contact us and we'll investigate with Stripe.

Contact Us

Have a question about a refund? We're here to help.

This Refund Policy is subject to our Terms of Service. For subscription billing details, see our Subscription Terms.