Subscription Terms

Subscription Plans

Harmoniva offers the following subscription tiers:

Current prices for all plans are displayed on our Pricing page. All prices are in US dollars unless otherwise stated.

Billing Cycles

Paid subscriptions are available on two billing cycles:

• Monthly: You are billed once per month on the anniversary of your subscription start date.
• Annual: You are billed once per year, upfront, for the full 12-month period. Annual plans are offered at a discount compared to the equivalent monthly rate.

Your first billing date is the date you subscribe. Your billing date remains the same each month or year unless you change your plan. If you upgrade mid-cycle, you will be charged a prorated amount for the remainder of the current period.

Auto-Renewal

Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. By subscribing, you authorize Harmoniva (via Stripe) to charge your payment method on a recurring basis.

We will send you a reminder email at least 7 days before your annual plan renews, giving you time to cancel if you no longer wish to continue. Monthly plans renew without a separate reminder, though your billing schedule is always visible in your account settings.

To prevent renewal, cancel your subscription at least 24 hours before the next billing date. See "Cancellation Policy" below for instructions.

Price Changes

We reserve the right to change subscription prices at any time. If we change the price of your current plan, we will notify you by email at least 30 days before the change takes effect.

Your new price will take effect on your next renewal date after the change. If you do not wish to pay the new price, you may cancel your subscription before the renewal date. Continued use of the Service after the price change constitutes acceptance of the new price.

Cancellation Policy

You may cancel your subscription at any time. To cancel:

1. Log in to your Harmoniva account.
2. Go to Account Settings → Subscription.
3. Click "Cancel Subscription" and follow the prompts.

Alternatively, you may email support@harmoniva.app and request cancellation. We process all cancellation requests within 1 business day.

When you cancel, your subscription remains active until the end of your current paid period. You will retain full access to Premium features until that date. After your subscription ends, your account will revert to the free plan.

Cancellation does not automatically trigger a refund. See our Refund Policy for details on when refunds are available.

Refunds

Our refund terms are outlined in detail in our Refund Policy. In summary:

• New subscribers are eligible for a full refund within 14 days of their first payment.
• Refunds are not available after 14 days or for partial billing periods.
• To request a refund, email support@harmoniva.app within the eligible window.

Upgrades & Downgrades

Upgrading Your Plan

If you upgrade from a monthly to an annual plan, or from Free to Premium, you will be charged immediately. For mid-cycle upgrades between paid plans, you will be charged a prorated amount for the difference in price for the remainder of the current billing cycle.

Downgrading Your Plan

If you downgrade from an annual to a monthly plan, or from Premium to Free, the change takes effect at the end of your current billing cycle. You will not receive a prorated refund for unused time on your current plan, unless you are within the 14-day refund window.

If you downgrade to the free plan, your Premium features will remain active until the end of your current paid period, after which they will be disabled. Your practice data is retained.

Free Trial

Every account can start a free 15-day trial of Premium. No credit card or payment details are required to begin the trial, and no payment method is stored.

You will not be charged when the trial ends. Because we never collect payment details up front, there is nothing to bill and nothing to cancel. At the end of the trial period your account simply returns to the free plan, your Premium features are disabled, and your practice data is retained. You may then subscribe at any time if you wish to continue with Premium.

The free trial is available once per account. We reserve the right to verify eligibility and to revoke trial access if we determine that the trial terms are being abused.